read these bookings conditions carefully. By clicking "I accept" you
are deemed to have read and understood the Booking Conditions and that
you have the authority to accept and are accepting the terms of these
conditions on behalf of all the persons in the party.
1.2 In these bookings conditions any reference to you means all persons named on the booking including any added or substituted at a later date.
are Cubaism Ltd, a limited company registered
in England and Wales number 4865245. Our registered
office and trading address is Unit 30, DRCA Business Centre,
Charlotte Despard Avenue, Battersea Park, London SW11
5HD, United Kingdom of Great Britain, (see map at www.cubaism.com/where-we-are
). Sales and customer service staff can be telephoned on +44 (0)20 7498 7671 and faxed on +44 (0)20 7498 8333.
terms and conditions are limited to and only apply to the hotel
products and services on the websites, "cubaism.com" &
"cubahotelbookings.com", and do not apply to other products purchased
from Cubaism Ltd, and in no way shall be treated as part of a holiday
"package", even if they are itemised together for your convenience on a
single confirmation invoice or itinerary.
3. Formation of contract
making a booking on this website, you are bound to these booking
conditions. A binding contract will come into effect between you and us
when we have sent a confirmation invoice and voucher, whether or not
you receive it.
3.2 We cannot accept bookings from persons less than 18 years of age.
is your responsibility to check the details on the confirmation invoice
and voucher upon receipt to ensure they are correct. You must take with
you and present a print out of the voucher to the hotel. Without the
voucher you will not be able to check in. If for any reason you are
refused the room, you must request assistance from our Cubaism Havana
4. Price and payment
Guarantee: Once you have paid and received our confirmation invoice,
your reservations will not be subject to any surcharge. However, we
reserve the right to change our prices at any time. Unless otherwise
specified, the prices quoted include taxes if applicable.
must be made as specified on this website by debit or credit card, by cheque or bank
transfer. Payment is in UK pounds sterling (GBP) unless otherwise
stated. Credit card payments may be subject to a surcharge. If so, this
will be specified on the order page.
made using non-GBP Sterling credit or debit cards will be by default
converted from GBP Sterling by our dynamic currency conversion service
provider. If you would like that your card company does the currency
conversion, please let us know in advance.
5. Cancellations, changes by you and refunds
If you cancel a booking 15 or more days before reservation
arrival date we will refund you the total amount for that reservation
(or cancelled part) less the below cancellation charges except when at
the time of booking you have been advised of different charges.
you cancel a reservation (or part of) after our acceptance of your
booking and payment(s) have been taken and the credited funds have
cleared and it is||before arrival date then the cancellation charge as a percentage of the total booking amount will be|
|30 days or more||15% (or £25.00 GBP whichever is the greater)|
|15 to 29 days||25% (or £25.00 GBP whichever is the greater)|
Should we refund moneys to you, we reserve the right to deduct
our direct costs of making such payments. This might amount to 17.00
GBP for an international bank transfer.
Cancelled reservations are only refundable if cancelled 15 or
more days before arrival date and must be in writing to Cubaism Ltd
London office by post or email to firstname.lastname@example.org.
Your reservation is guaranteed for late arrival until 11:00
hours the following morning and after that unless you advise Cubaism
otherwise the reservation will be considered cancelled by you and
refunds will not be applicable.
After our acceptance of your room reservation(s) it may be possible for
you to make non-cancellation type modifications. You will charged or
refunded any price differences and for each reservation change if it is
15 or more days before arrival date a £25.00 GBP amendment charge, and
if less than 15 days £50 GBP.
5.6 Change requests must be in writing to Cubaism Ltd London office by post or email to email@example.com.
We will always try to assist you if you wish to change your
booking details, although we cannot guarantee that we will be able to
do so. All amendments are subject to availability.
5.8 We will always try not to be unreasonable in the implementation of these conditions.
6. Cancellations or changes by us
aim not to make any changes to your reservations but arrangements are
often made many months in advance with our suppliers over whom we have
no direct control and changes may be necessary. Most changes will be
minor and although we will endeavour to advise you of any minor changes
before your arrival date, we have no obligation to do so and will not
pay any compensation. We will endeavour to advise you of a major change
before your arrival date, a major change is defined as a significant
change of resort or a change of accommodation to that of a lower
the event that the booking with us has been completed and the cleared
funds credited to our bank account, and you are advised of a major
change before your arrival date we will provide you with the three
a) Accept the alternative arrangements which we may offer OR
another accommodation from us, which if more expensive you will have to
pay the difference, but if cheaper we will refund the difference OR
c) Cancel the reservation and receive a total refund of all monies paid to us.
of the three options is accepted we will also pay you compensation of
15.00 GBP and there will be no further liability.
Important Notice: Compensation
will not be paid for situations beyond our control. Examples of
situations beyond our control include but are not limited to war or
threat of war, civil strike, industrial disputes, government
resolutions or decrees that disrupt normal operations, natural
disaster, regional disruption of basic utilities, bad weather,
terrorist activity, transfer rescheduling or cancellation, technical or
maintenance problems with transport.
must affect appropriate insurance against cancellation, loss of
personal belongings, medical expenses, liability and other risks
covered in normal travel insurance policies. It is
a mandatory requirement of the Cuban authorities that all
travellers to Cuba, foreign and Cubans living abroad, shall have a
travel and medial insurance that covers Cuba, and present if
demanded, a policy certificate or card. Arrivals without the required
insurance maybe required to buy a medical insurance at the airport or
return home on the next available flight. Should you choose not to take
out suitable travel insurance cover, despite this advice, then you
undertake on behalf of yourself and all members of your party to
indemnify both ourselves and our overseas agents and representatives
(where applicable), for any costs that arise which would otherwise have
been met had such insurance cover been taken out.
in this contract in any way excludes or restricts our liability for our
negligence causing death or personal injury or for fraudulent
misrepresentation or for anything which may not legally be restricted.
Nor does it affect consumers' statutory rights.
8.1.2 This section 8 applies for the benefit of us and property owners as well as our staff and representative agents in Cuba .
in contract, tort (including negligence) or otherwise in connection
with this agreement for any one event or series of related events is
limited to 100% of the fee payable by you for this booking.
8.2 In no event may you bring any claim or proceeding more than 3 months after the end of a reservation.
8.3 In no event (including negligence) will there be any liability for:
8.3.1 special, indirect or consequential losses; or
8.3.2 any matters
outside our reasonable control including without limit: interruptions
in the supply of basic services such as running water, electricity,
gas, etc, actions or omissions of Cuban authorities or loss or breach
of security in respect of your data held by third party internet
8.4 We are not liable for actions or omissions of property owners or operators.
9. Important Notices and Information
will not be paid for situations beyond our control. Examples of which
include but are not limited to war or threat of war, civil strike,
industrial disputes, government resolutions or decrees that disrupt
normal operations, natural disaster, regional disruption of basic
utilities, bad weather, terrorist activity, transfer rescheduling or
cancellation, technical or maintenance problems with transport.
we make every reasonable effort to ensure that the hotel/resort or
property descriptions are accurate, no responsibility is accepted for
errors contained therein or the results thereof. You must accept that
reasonable differences between the photographs, illustrations and/or
text used and the actual hotel/resort or property may arise and that
reasonable modifications may have been made to the hotel/resort or
property since descriptions were posted.
categorization of property or hotel/resort reflects only our opinion
and is based on the standard and quality of furniture, fittings,
facilities and service available to the best of our knowledge. The
categorization system does not necessarily correspond to any other
travel industry rating system.
of the hotels can accommodate 3 persons in all types of rooms but this
may require an additional bed to be put into the room and this maybe
smaller then a standard bed and Cubaism Ltd shall not be held
responsible for any resulting lack of space or comfort.
10. Transport, arrival and departure times
to and from the hotel/resort or property is not included with the
reservation. Any transport offered and arranged by Cubaism Ltd will be
treated as incidental and not related to any particular accommodation
reservation or any other arrangement. Any transfer times will be given
as a guide and will be subject to change dependant on road and weather
conditions and the number of stops made en route.
are usually available from 14:00 hours on the day of arrival, and must
be vacated by 11:00 hours on the day of departure. Please see 5.4
11. Number of occupants
number of persons permitted to occupy the hotel/resort or property is
limited to the number of persons specified when booking.
11.2 Additional occupants may in some cases be permitted by agreement with the property owner.
cannot guarantee good weather. Please bear in mind that severe weather
such as heavy rainfall, or rough seas are to be expected in the tropics
at certain times of the year. Hurricanes and tropical storms are
unpredictable and should they happen, can cause disruption to hotel
facilities as well as the electricity and water supplies.
13. Health & Safety
you be travelling with young children, we recommend that you advise us
at the time of booking. The safety of your children is of utmost
importance to us. However, we must stress that it is your
responsibility to take care of your children and their safety at all
times during your stay.
pools are usually open all year unless otherwise specified. At times
swimming pools may be closed due to maintenance or poor weather. We
will endeavour to advise you of any changes prior to your day of
arrival. The opening of a pool is, however, entirely at the discretion
of the property owner/hotel manager and will be subject to the demand
and/or weather conditions. All pools are either fresh water or sea
water and are chemically treated.
persons intending to scuba dive will be required by the Dive Centre in
the resort to complete a medical questionnaire. If the operator is, in
anyway, unsure of your fitness, you will be required to undergo a
medical examination. This may result in a considerable extra cost for
which you will be charged locally. You are strongly advised to undergo
a full medical examination before booking your holiday as no refunds
will be given if you are refused medical clearance to dive.
13.4 Never drive at night.
13.5 Always drink and wash salads in boiled or bottled water.
13.6 Always refuse to eat undercooked chicken, eggs and/or salads washed in tap water.
14. Pregnancy Note
regulations state that women with 28 weeks or more into pregnancy, at
the time of return travel, must have medical certification of fitness
to travel. Normally after 32 weeks into pregnancy permission to travel
15.1 No pets of any kind are allowed under any circumstances.
property owner or his/her representative shall be allowed access to the
property at any reasonable time for the purposes of inspection and
17. Facilities and services
additional facilities will be displayed, when applicable, by icons and
will be correct as the time of publishing. No food is provided unless
otherwise specified, the prices quoted for all properties include
heating, electricity, gas, and television. The price includes the
availability of maid service on most, but not all, working days. The
use of linen and towels are included and these are changed at least
once a week.
gratuities, extra facilities and incidental charges such as parking,
phone calls and room service are your responsibility and must be
arranged directly between you and the property.
18. Your conduct
conduct at the property by you or your party (including wanton
destruction of property, poor hygiene, excessive noise etc) is a basis
for immediate termination of the rental agreement and offenders may be
asked to leave the property, forfeiting any money paid.
must leave the property and all fixtures and fittings in substantially
the same repair, condition, cleanliness and general order in which you
found it excluding reasonable wear and tear. You are liable to pay
compensation direct to property owners for any breach of this
requirement by you or your party. The property owner may request that a
security deposit be payable against the cost of breakages, unpaid phone
bills or other obligations of the customers. This is a matter between
you and the property owner.
must indemnify us, the property owners and our staff and
representatives in Cuba against any losses arising from your
use of the property.
19. Complaints and emergencies
complaints should first of all be reported to the relevant hotel/resort
representative or property owner. If a well-founded complaint cannot be
solved satisfactorily on the spot, you must immediately inform our
Cubaism Havana Representative, and only if that is unsuccessful contact
our London office in writing in English either by post or by e-mail
before you leave the property or, if that is impractical, within 7 days
of leaving the property. If you do not comply with all of the above we
have no liability in relation to your complaint. Please note it may
take from 3 to 6 months to investigate and resolve a complaint.
are not liable for any associated communication costs you may incur.
Please do not telephone our London office
from Cuba . Our Havana office landline
telephone number is +53 7 863 9555. In real emergencies or for
important matters please try our representative's personal
cellular/mobile +53 5 264 9555.
20. English law and jurisdiction
agreement is governed by English law and is subject to the exclusive
jurisdiction of the courts of England & Wales.